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implementation of e-governance include the
following (UNESCO, 2011):
Kelly L. Page
Governance refers to the exercise of political,
economic, and administrative authority in the
management of a country’s affairs, including
citizens’ articulation of their interests and
exercise of their legal rights and obligations.
Similarly, e-governance is the performance of
this governance via electronic technologies. The
formal definition is the application of Information and Communication Technology (ICT)
for delivering government services, exchange
of information communication transactions,
integration of various stand-one systems and
services between government-to-citizens (G2C),
government-to-business (G2B), governmentto-government (G2G), and back office processes
and interactions within the entire government
framework (Saugata and Masud, 2007; Rossel
and Finger, 2007).
The aim of e-governance is for electronic
technology to facilitate efficient, speedy, and
transparent processes for delivering better
services, improving government efficiency
and effectiveness, achieving transparency and
accountability, and facilitating direct citizen
participation (Garson, 2006). e-Governance is
generally considered as a wider concept than
e-government, as it can bring about change
in the way how citizens relate to governments
and to each other. Advances in ICT and the
Internet provide opportunities to transform the
relationship between governments and citizens
in a new way, thus contributing to the achievement of good governance goals. The fields of
• e-Administration: improving government
processes and the internal workings of
the public sector with new ICT-executed
information processes;
• e-Services: improving delivery of public
services to citizens. Some examples of interactive services include requests for public
documents, requests for legal documents
and certificates, issuing permits and licenses;
• e-Democracy: is greater and more active
citizen participation and involvement
enabled by ICTs in the decision-making
See also corporate governance; IT governance
Garson, D.G. (2006) Public Information Technology and EGovernance, Jones and Bartlett Publishers, Sudbury,
Rossel, P. and Finger, M. (2007) Conceptualizing egovernance. ICEGOV ’07 Proceedings of the 1st
International Conference on Theory and Practice of
Electronic Governance, 399–407.
Saugata, B. and Masud, R.R. (2007) Implementing
e-governance using OECD model (modified) and
Gartner model (modified) upon agriculture of
Bangladesh. IEEE. 1-4244-1551-9/07.
UNESCO (2011) Unesco e-Governance capacity
SECTION=201.html (accessed 8 July 2013).
Wiley Encyclopedia of Management, edited by Professor Sir Cary L Cooper.
Copyright © 2014 John Wiley & Sons, Ltd.
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9781118785317, weom090084
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