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iET Enterprise 12.0

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Roadmap 2010 - 2011
Agenda
 iET Process Analyzer 3.0
 iET CMDB Intelligence & Discovery 2.1
 iET Enterprise 12
 iET ITSM 6
 iET Mobile ITSM for iPhone & iPad
 Outlook iET Enterprise / iET ITSM
iET Process Analyzer 3.0
Released in Nov 2010
iET Process Analyzer 3.0
 Update to latest technology version of IDS
Scheer PPM 4.1
 Integration of Performance cockpit
 Updated PA application
- Update KPIs and dimensions for iET ITSM 5.0
- Process hierarchy between Incident, Problem
and Change Management
 PA – iET ITSM interface based on reports
iET Process Analyzer 3.0
Performance Cockpit
iET Process Analyzer 3.0
Performance Cockpit
iET CMDB Intelligence & Discovery 2.1
scheduled for Q4 2010
iET CMDB Intelligence & Discovery 2.1
 Integration of new discovery version of
LOGINventory to support SNMP V3
 Better support of core switches (Interfaces vs.
Switch ports)
 Enhanced performance of ODBC.dll
 Enhanced reporting on CMDB (queries, reports)
iET Enterprise 12.0
scheduled for Q1 2011
iET Enterprise 12.0 - Web
 Weblink II
- Migrate to .NET technology in order
to implement missing features easily.
- Add currently missing Workcenter
features:
see detailed list on next slide
- Deliver a SaaS model
- Multi browser support for Weblink
and Self Service
- Internet Explorer
- Firefox
- Safari
- Chrome
iET Enterprise 12 – additional Web features
• Graphical CMDB
• Charts
• Drill down functionality
• Navigation
• Favorites, Homepage
• Process Trail
• Open in new tab
• Queries
• Exp. to Excel, Print Query
• User Config. Queries
• Filtering (Auto, Text)
• Saving of Queries
• Global Search
• Grouping
• ETBs
• Switch Rep / Group
• Reports PDF only
iET Enterprise 12.0 - Web
iET Enterprise 12.0 - Charts
 Enhanced chart control
- GUI enhancements (nicer, more colorful)
- Allow additional chart types like Gantt, Speedometer
- Basic chart configuration in Workcenter
iET Enterprise 12.0 – ETB II
iET Enterprise 12.0 - Scheduler
 Integration of scheduler control
- Calendar – Forward Schedule of Change, display of
Maintenance Windows in Change and Release
- Resources – handle resources in Action Management, add
Gantt charts for basic planning
iET Enterprise 12.0 - Scheduler
iET Enterprise 12.0 – Graphical WF
 Graphical Workflow Editor to ease
configuration
- Enhanced Graphical Explorer to allow process
modeling
- Workflow configuration based on Actions and
Phases
- System Actions to execute basic tasks such
as notifications, escalations, scripting, …
iET Enterprise 12.0 – Dev. Studio
 Administration tasks in Workcenter
- Differentiation between customizing (Developer’s Studio) and
administration (Workcenter)
- All features that are needed to maintain and configure iET ITSM
will be transferred to Workcenter: e.g. group, notification,
escalation, application maintenance
- Option to sell Developer’s Studio as flexible customizing platform
separately
iET ITSM 6.0
scheduled for Q1 2011
iET ITSM 6.0
 Multi language Self Service
 Resource & Project Management
- Enhance ITSM to support basic resource planning
 Cost / Financial Management
- Cost control: integration/analysis of costs in iET ITSM.
- Potential integration of 3rd party SW, e.g. Catenic, to cover budgeting, cost
and revenue calculation.
 Enhanced Request Fulfillment process
- Add removal and in stock process
- Product bundles
- Better deputy handling
iET Mobile ITSM for iPhone & iPad
scheduled for Q1 2011
iET Mobile ITSM for iPhone & iPad
 iET Mobile ITSM
- Install shield / package of XML files to ease integration /
documentation
- Integrate interface to Navara into out of the box ITSM
- iPhone / iPad support for Navara
Building an iPhone / iPad app
- iET Self Service app for iPhone / iPad
- Incident Logging and Tracking
- Action Tracking
- Change Authorization and Change Tracking
- Service Request – Shopping Cart
Request Authorization and Tracking
iET Enterprise 12.1
scheduled for Q4 2011
iET Enterprise 12.1 - Internationalization
 Integration of Unicode
- Parts of iET Enterprise support already Unicode, e.g.
Workcenter client.
- Unicode for the application server (Entserver) is missing to
fully support Unicode.
- Required to address international customers (support of East
European languages, Russian, Chinese, Japanese,…)
 Multi language
- Multi language out-of-the-box for iET ITSM (tbd.)
 Multi time zone
- Tech enhancement as the current implementation requires
doubling of date fields
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